Based on the above image, the error shows that "Please check the file name and file permission."
Reason:
- For example, by using an FTP connection, the login user account doesn’t have permission to access the folder or the filename.
- The login details are given incorrectly.
- The file name is not accurately stated.
Solution:
- Required to ask suppliers to get correct details on the filename and give permission to access those files.
- By using FTP connection and having this error, can test it out using FileZila is that the file name and permission is correct. Learn more about How to test via FileZilla?
- Provide the correct login details in the provided field.
- Please ensure the file name is correct even a single space should take note of it.
- Test on their end by the IT team for solving the issues.