Based on the above image, the error shows that "Please check the file name and file permission." 


  • For example, by using an FTP connection, the login user account doesn’t have permission to access the folder or the filename. 
  • The login details are given incorrectly. 
  • The file name is not accurately stated. 


  • Required to ask suppliers to get correct details on the filename and give permission to access those files. 
  • By using FTP connection and having this error, can test it out using FileZila is that the file name and permission is correct. Learn more about How to test via FileZilla?
  • Provide the correct login details in the provided field. 
  • Please ensure the file name is correct even a single space should take note of it. 
  • Test on their end by the IT team for solving the issues.