General Questions

Top 10 reasons why the inventory updated wrongly?
1. Ensure the variants are in the feed file and mapped correctly Please check the feed file that you received from the supplier, is that provided the produ...
Wed, 28 Sep, 2022 at 3:36 PM
I am unable to upload my source file. What is going on?
If FTP or SFTP Please ensure that you have provided the correct login credentials, source host URL, and path & file name. If Dropbox, Google Drive,...
Wed, 28 Sep, 2022 at 3:37 PM
Multiple suppliers selling the same item and they have the same SKU
By default, Stock Sync takes the SKU with a larger quantity. For example, if supplier A has 12 in stock and supplier B has 3 in stock, the quantity display...
Wed, 28 Sep, 2022 at 3:41 PM
Why the number of SKU matched is not 100%?
Your vendor may list all their inventory in a single source file but you may not be retailing all of their products. Your vendor may have removed some ...
Wed, 28 Sep, 2022 at 3:41 PM
What is Queuing or Running Feed?
These are a few reasons why this could happen: 1. Sometimes our service runs slower or lower to queue when there are many users updating at the same tim...
Wed, 28 Sep, 2022 at 3:52 PM
Do Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them?
Do Shopify products have to be uploaded to Stock Sync before I can use Stock Sync to update/manage them? The answer is NO. You do not have to upload ...
Wed, 28 Sep, 2022 at 3:43 PM
How to check for New Added product/s in your store?
You can have back the credit spent, by clicking on the Undo. This will also revert the added products to the store. To check your Imported produ...
Wed, 28 Sep, 2022 at 3:46 PM
What does XX% updated means?
The percentage count shows a matching variant between the source feed file and Shopify Store, thus if there are only variants of the store in the file and n...
Wed, 28 Sep, 2022 at 3:48 PM
How to check Stock Sync Changes log, Not in feed and Not in store ?
There are three reports that can see in the activity log which are Changes log, Not in feed, and Not in store. Whenever the user's Add/Remove or Update...
Wed, 28 Sep, 2022 at 3:56 PM
How to create automated collections based on tags?
As you know you can add tags to all newly added products in the add products feed or by mapping the tags field in the field mapping section on add/update fe...
Wed, 28 Sep, 2022 at 3:59 PM